VIRTUAL CALL CENTER

Find all your numbers and your users in one place, even if they’re all over the globe.

INTERNATIONAL NUMBERS

Make or receive calls on any number, all over the world. Always be right around the corner.

WARM TRANSFER

Check in with an agent before transferring a call to them.

VOICEMAIL

Easily craft greetings and leave of absence messages. Record them, upload them, or just write them down and we’ll give them a voice.

CALL QUEUING

Keep inbound callers on hold until a teammate becomes available.

TOLL-FREE NUMBERS

Instantly get toll-free numbers from your area, or from any country from which you operate.

BUSINESS HOURS

Decide when your individual numbers are open to receiving calls.

INTERACTIVE VOICE RESPONSE

Add an IVR to your lines and make sure that calls are always directed to the right person or team.

RING GROUPS

Group your employees by teams and skills to save time and enhance service.

CALL ROUTING

Direct calls to your team all at once or sequentially, pick and choose call distribution in one click.

UNLIMITED CONCURRENT CALLS

Make and receive as many calls as you like, on any number, at the same time.

CALL RECORDING

Better monitor your team’s performance and the quality of your service by recording calls and listening back on them.

EXTENSIONS

Every teammate can be easily reached by dialing their 3-digit extension.

TAGS

Apply tags to gather important call reports from your integrations all in one place.

AFTER CALL WORK

Leave yourself a few minutes to gather your thoughts before a next call.

PARALLEL CALLS

Put an active call on hold and place a new, parallel call to an external number

ASSIGN AND COMMENT ON CALLS

Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.

CALL MONITORING

Listen-in on active calls to measure and improve employee performance

REAL-TIME MODIFICATIONS

Toggle your preferences and add or remove users and numbers in a single click.

LIVE FEED

Get live updates on what’s going on in your call center to optimize your productivity.

EMAIL REPORTING

Receive a recap of your agent’s activity right in your email inbox.

PAUSE RESUME RECORDING

Pause and resume call recordings from your app to keep sensitive information secure.

SHARED CALL INBOX

Have a bird’s eye view on all the calls requiring follow-up and archive them as you go. Keep your whole team on the same page.

SHARED CONTACTS

Create and share contacts with your team, so that everyone can see who’s on the line.
(You can also keep some contacts private, if you like.)

CALL WHISPERING

Secretly speak to employees while they are on an active call

CALL CENTER ANALYTICS

Gauge your support team’s performance by keeping track of missed calls, call loads, etc.

CUSTOM FILTERS

Easily search for any call within your app and start calling!

BLACKLIST NUMBERS

Ensure you are receiving calls that you actually want, avoid spam callers and bots.

CALL CONFERENCING

Start a collaborative conversation with multiple colleagues or external callers

TIME-BASED ROUTING

Each user can set their working hours and their call availability, or let managers set hours for the whole team.

QUEUE CALLBACK

Give callers the flexibility to leave your queue now and receive their reply later

FORWARD TO PHONE

Remain available to your customers when on the go by forwarding inbound calls to one or several mobile phones.

SKILL-BASED ROUTING

Make sure every call is routed to the right teammate, and see who’s available before you transfer the call.

RING SPEAKERS

Never miss another call because you couldn't hear it

DESKTOP NOTIFICATIONS

A notification will pop up on your screen to alert you of an incoming call. Just click on it to take the call.

CLICK TO DIAL

Make it simple for your sales team to make calls with click to dial. Click on a number and it will open in your app.

POWER DIALER

Make calls in rapid succession. Automatically detect and add numbers from any web page.

COMPUTER TELEPHONY INTEGRATION

Our one-click CTI lets you structure workflows and improve both your team’s productivity and your customers’ experience.

CRM INTEGRATIONS

Next Switch integrates with the business tools you use daily (Salesforce, Zendesk, Helpscout, and many more!).

WEBHOOKS AND API

Connect your phone system with your other business tools, such as logging calls or user availability in a Slack channel.

GOOGLE IMPORT

Import your contacts and their phone numbers from Google Apps, and share them with your teammates.