A complete call center software
without the hassle
Discover all the features that will make your life easier and your customers happier
Call center software set up in one click
VIRTUAL CALL CENTER
Find all your numbers and your users in one place, even if they’re all over the globe.
Make or receive calls on any number, all over the world. Always be right around the corner.
Check in with an agent before transferring a call to them.
Easily craft greetings and leave of absence messages. Record them, upload them, or just write them down and we’ll give them a voice.
Keep inbound callers on hold until a teammate becomes available.
Instantly get toll-free numbers from your area, or from any country from which you operate.
Decide when your individual numbers are open to receiving calls.
INTERACTIVE VOICE RESPONSE
Add an IVR to your lines and make sure that calls are always directed to the right person or team.
Advanced call center and collaboration features
Group your employees by teams and skills to save time and enhance service.
Direct calls to your team all at once or sequentially, pick and choose call distribution in one click.
UNLIMITED CONCURRENT CALLS
Make and receive as many calls as you like, on any number, at the same time.
Better monitor your team’s performance and the quality of your service by recording calls and listening back on them.
Every teammate can be easily reached by dialing their 3-digit extension.
Apply tags to gather important call reports from your integrations all in one place.
AFTER CALL WORK
Leave yourself a few minutes to gather your thoughts before a next call.
Put an active call on hold and place a new, parallel call to an external number
ASSIGN AND COMMENT ON CALLS
Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.
Listen-in on active calls to measure and improve employee performance
Toggle your preferences and add or remove users and numbers in a single click.
Get live updates on what’s going on in your call center to optimize your productivity.
Receive a recap of your agent’s activity right in your email inbox.
PAUSE RESUME RECORDING
Pause and resume call recordings from your app to keep sensitive information secure.
SHARED CALL INBOX
Have a bird’s eye view on all the calls requiring follow-up and archive them as you go. Keep your whole team on the same page.
Create and share contacts with your team, so that everyone can see who’s on the line.
(You can also keep some contacts private, if you like.)
Secretly speak to employees while they are on an active call
CALL CENTER ANALYTICS
Gauge your support team’s performance by keeping track of missed calls, call loads, etc.
Easily search for any call within your app and start calling!
Ensure you are receiving calls that you actually want, avoid spam callers and bots.
Professional business phone features
Start a collaborative conversation with multiple colleagues or external callers
Each user can set their working hours and their call availability, or let managers set hours for the whole team.
Give callers the flexibility to leave your queue now and receive their reply later
FORWARD TO PHONE
Remain available to your customers when on the go by forwarding inbound calls to one or several mobile phones.
Make sure every call is routed to the right teammate, and see who’s available before you transfer the call.
Never miss another call because you couldn't hear it
A notification will pop up on your screen to alert you of an incoming call. Just click on it to take the call.
CLICK TO DIAL
Make it simple for your sales team to make calls with click to dial. Click on a number and it will open in your app.
Make calls in rapid succession. Automatically detect and add numbers from any web page.
Integration with your business tools
COMPUTER TELEPHONY INTEGRATION
Our one-click CTI lets you structure workflows and improve both your team’s productivity and your customers’ experience.
Next Switch integrates with the business tools you use daily (Salesforce, Zendesk, Helpscout, and many more!).
WEBHOOKS AND API
Connect your phone system with your other business tools, such as logging calls or user availability in a Slack channel.
Import your contacts and their phone numbers from Google Apps, and share them with your teammates.